Refund & Cancellation Policy

TrakOps (MS Consolidated Pty Ltd ACN 688 688 011, as trustee for the MS Trust, ABN 20 330 986 807, trading under the registered business name trakops) — Last updated: 24 July 2026

This is a plain-English summary of your cancellation and refund rights for TrakOps. It works alongside our Terms of Service; if anything conflicts, the law of your country and the Terms prevail in that order.

No lock-in

There is no minimum term. You can pay monthly or annually, and you can cancel at any time — cancelling takes effect at the end of the billing period you have already paid for.

Renewal

Your subscription renews automatically at the end of each billing period — monthly for monthly plans, annually for annual plans — unless you cancel first. For annual plans we email you a reminder at least 30 days before renewal. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.

Cooling-off / withdrawal rights

EU & UK consumers: you can withdraw within 14 days of subscribing for a full refund. If you asked us to start providing the service immediately, we may deduct a proportionate amount for the period supplied, as the law allows.

Cancelling

Cancel whenever you like, for any reason. There is no early termination fee. Your plan stays active until the end of the billing period you have paid for, and is not renewed after that.

When you can cancel without penalty

You may cancel with a refund of prepaid unused fees, regardless of the term, if:

• we materially breach the Terms and don't fix it within 30 days of your notice;
• we materially reduce core functionality of your plan during a paid period;
• we increase your price or make a materially adverse change to the Terms and you cancel before it takes effect; or
• you are entitled to do so under consumer law (below).

Statutory rights (these always win)

• Australia: our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your contract and receive a refund for the unused portion, or compensation for its reduced value. You are also entitled to have problems that are not major failures fixed in a reasonable time.
• EU/UK, US states, and elsewhere: nothing in this policy limits rights you have under the mandatory consumer protection laws of your country or state.

How to cancel or request a refund

Cancel any time in Account → Billing → Cancel subscription, or email contact@trakops.com.au. Refunds are returned to your original payment method within 10 business days of approval.